Privacy Policy

Privacy Policy

Privacy Policy

Kuala Lumpur Cosmopolitan Sdn Bhd Registration No: 201301020192 (1050022-H) Last updated: 01/09/2026

1. Introduction

Kuala Lumpur Cosmopolitan Sdn Bhd (Registration No. 201301020192 (1050022-H)), operating under the KL Metro Group (“KLMG”) brand together with its subsidiaries and related companies (collectively “we”, “us”, “our”), is committed to protecting the privacy and personal data of visitors to our website and users of our enquiry, lead, and registration forms. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws.

This policy applies to all properties and projects marketed under the KLMG umbrella, including but not limited to Lexis Hibiscus Port Dickson, Grand Lexis Port Dickson, Lexis Suites Penang, and Imperial Lexis Kuala Lumpur, regardless of which specific KLMG subsidiary or related company is the legal owner or developer of a given project. Where a project is held or developed by a different subsidiary within the group, that subsidiary is included within the meaning of “we”, “us”, and “our” for the purposes of this policy.

By submitting your information through any of our forms, website, or marketing channels, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal data when you interact with our lead forms, website, or marketing campaigns:

  • Contact information: name, phone number, email address, mailing address
  • Enquiry details: property or project of interest, budget range, purchase intent, buyer profile, and other information you provide in form fields
  • Communication data: records of your correspondence with us, including via WhatsApp, email, or phone
  • Technical data: IP address, browser type, device information, and cookies collected through our website and advertising platforms (e.g. Meta, Google)

3. How We Use Your Information

We use the personal data we collect to:

  • Respond to your enquiries and follow up on your interest in our properties
  • Contact you regarding property availability, pricing, promotions, and events
  • Improve our marketing communications and tailor content to your interests
  • Conduct internal analysis, reporting, and lead qualification
  • Comply with legal and regulatory obligations

4. Sharing Your Information

We may share your personal data with:

  • Other subsidiaries and related companies within the KLMG group, including the legal entity that owns or develops the specific project you enquired about, for the purpose of processing and following up on your enquiry
  • Authorised sales agents and partners engaged by KLMG to follow up on enquiries on our behalf
  • Service providers who support our marketing, CRM, and communication systems (e.g. email platforms, WhatsApp Business API providers)
  • Regulatory or government authorities, where required by law

We do not sell your personal data to third parties. Any partner or agent receiving your data is bound to use it solely for the purpose of following up on your enquiry.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiries that do not convert may be retained for a reasonable period for remarketing purposes, unless you request deletion.

6. Your Rights

Under the PDPA, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Withdraw your consent to receive marketing communications at any time
  • Request deletion of your data, subject to legal or contractual retention requirements

To exercise these rights, please contact us using the details in Section 8.

7. Cookies and Tracking

Our website and advertising campaigns (including Meta and Google Ads) may use cookies and similar tracking technologies to understand user behaviour and improve ad targeting. You can manage cookie preferences through your browser settings.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at marketing@klmetropolitan.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.